FAQ KIS 198 —
All Your Answers Here

The minimum age to register and play at KIS 198 is 18 years old. This is an absolute requirement with no exceptions. KIS 198 takes the protection of minors seriously and reserves the right to close any member's account found to be under 18 years of age. All winnings in such accounts will be forfeited. We encourage responsible gaming for all members.

No, each individual is only permitted to hold one KIS 198 account only. Holding multiple accounts is a violation of KIS 198's Terms & Conditions and may result in all associated accounts being suspended or permanently closed, including all balances and winnings. If you are having trouble accessing your existing account, please contact our customer support team for assistance rather than opening a new account.

For full account verification (KYC), you will need to provide a copy of a valid Malaysian MyKad or passport. Verification is required before your first withdrawal of RM500 or more, or whenever our security team needs to confirm your identity. Documents can be submitted directly through your account portal in JPG, PNG, or PDF format. The review process is typically completed within 24 business hours.

KIS 198 accepts a wide range of popular deposit methods in Malaysia, including:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect)
• Debit/Credit Card: Visa and Mastercard issued by Malaysian banks

All of the above methods are processed securely, and deposits are typically credited to your account within minutes.

The minimum deposit at KIS 198 is RM10 only, making it highly affordable for all levels of Malaysian players. The maximum deposit limit depends on your chosen payment method — for e-Wallets such as Touch 'n Go and GrabPay, the daily limit is RM5,000, while FPX transfers can go up to RM30,000 per day. KIS 198 charges no hidden fees or transaction charges on all deposits.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are typically credited to your KIS 198 account within under 3 minutes. Deposits via FPX online banking take between 3 and 10 minutes depending on your bank's system. If your deposit has not been credited after 30 minutes, please contact our customer support with proof of transaction (a screenshot of your payment receipt) for immediate verification.

KIS 198 charges no fees whatsoever for all deposits. The full amount you deposit will be credited to your gaming account. However, your bank or e-wallet provider may charge a small transfer fee depending on their service plan — this is beyond KIS 198's control. Please check with your bank or e-wallet provider for more information on any fees they may apply on their end.

To withdraw your winnings, log in to your KIS 198 account and go to "Finance" > "Withdrawal". Select your preferred withdrawal method, enter the amount you wish to withdraw along with your Malaysian bank account or e-Wallet details. Submit your request and our finance team will process it. Your first withdrawal may require identity verification (KYC) before it is approved.

Withdrawals to e-Wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are processed within 15 to 60 minutes. Withdrawals to Malaysian bank accounts via DuitNow or standard bank transfer take between 2 and 24 business hours. Withdrawals submitted at night or over the weekend will be processed on the next business day. KIS 198 is committed to ensuring all withdrawals are processed as quickly as possible without unnecessary delays.

The minimum withdrawal limit at KIS 198 is RM30 per transaction. The maximum daily withdrawal limit varies by your VIP membership tier — standard members can withdraw up to RM10,000 per day, Silver up to RM20,000, Gold up to RM30,000, Platinum up to RM50,000, and Diamond members have no daily withdrawal limit. Upgrade to a higher VIP tier to enjoy greater withdrawal flexibility.

A withdrawal request may be declined for several reasons: (1) the bonus rollover requirement has not been fully met, (2) identity verification (KYC) has not been completed, (3) your bank account details are incomplete or do not match the name on your KIS 198 account, or (4) your account is currently under a security review. If your withdrawal is declined, you will receive a notification stating the reason. Contact our customer support team via live chat for further clarification and a prompt resolution.

New KIS 198 members are eligible for a welcome bonus of up to RM588 for their first deposit. This bonus consists of a 100% deposit match of up to RM388, plus RM200 in free credits to try out selected slots and live casino games. The bonus will be automatically credited to your account once your first deposit is successfully processed. A standard 8x rollover requirement must be met before the bonus can be converted to withdrawable cash.

A rollover requirement means you need to place bets totalling a specified amount before any bonus funds can be withdrawn. For example, if you receive a RM100 bonus with an 8x rollover requirement, you must wager a total of RM800 (RM100 × 8) before that bonus can be converted to withdrawable cash. Your original deposit is not subject to any rollover requirement and can be withdrawn at any time. Check the terms of each promotion for the specific rollover conditions, as these vary depending on the bonus type.

Yes! KIS 198 offers a highly rewarding cashback programme for all members. Regular members receive a weekly cashback of 5% of last week's net losses. VIP Silver members and above receive cashback of up to 10%. In addition, daily rebates for slots (up to 1.2%) and Live Casino (up to 0.8%) are automatically credited to your account every day at 12:00 midnight. There is no cap on the total rebate amount you can accumulate.

KIS 198's referral programme lets you earn extra cash simply by inviting friends to register. Each time a friend signs up using your referral code and makes their first deposit, you will receive a referral bonus of RM30 directly into your account. There is no limit on how many friends you can refer — the more friends you invite, the more bonuses you earn. Get your unique referral code from the "Referral Programme" section in your KIS 198 account.

KIS 198 offers over 1,000 games across a wide range of categories:

• Slots: Classic slots, video slots, and progressive jackpot slots from leading providers
• Live Casino: Baccarat, Roulette, Dragon Tiger, Sic Bo, and Blackjack with HD live dealers
• Sports Betting: Malaysia Super League, EPL, badminton, tennis, e-sports
• Live Match: Watch and bet simultaneously with real-time statistics
• Card Games: Poker, Andar Bahar, and a variety of other card games

Yes, KIS 198 offers a demo mode for the majority of our slot games. In demo mode, you can try out games using virtual credits with no deposit required. It's the best way to understand game mechanics and find your favourite slots before wagering real money. However, demo mode is not available for Live Casino games or Sports Betting, as those require real-time interaction by their nature.

After logging in, go to the "Sports Betting" section in the main KIS 198 menu. Select your preferred sport — football, badminton, tennis, e-sports, or any other available sport. Check the match schedule and available odds. Click on your desired selection to add it to your bet slip, enter your stake amount, and confirm. Funds will be deducted from your account balance immediately, and any winnings will be automatically credited once the match result is confirmed.

A progressive jackpot is a cumulative prize pool that keeps growing every time a player places a bet on that slot without anyone winning it. The more players participate, the larger the jackpot grows — it can reach millions of MYR. To win a progressive jackpot, simply play any of the jackpot slots available at KIS 198 and hope the winning symbol combination lands on your spin. Every bet, no matter how small, gives you a chance to become a millionaire.

Log in to your KIS 198 account and go to "Account Settings" > "Security" > "Change Password". Enter your current password, followed by your new password, then confirm the new password. Click "Save" and the changes will take effect immediately. We recommend using a password of at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols for maximum security.

You can update personal details such as your phone number and email address via the "Profile" section of your account. However, for security reasons, your full name and MyKad number cannot be changed on your own — such changes require supporting document verification and must be processed through customer support. This is an important safeguard against unauthorised account ownership transfers.

Log in to your KIS 198 account and go to the "History" section in your account menu. There you can review your deposit, withdrawal, betting, and bonus history across various filterable time periods — today, the last 7 days, the last 30 days, or a specific date range. Every transaction is recorded with a unique reference number that you can use if you need to raise an enquiry with our support team.

Yes, KIS 198 is a safe and trusted platform for real-money play. All transactions are protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions. Your personal data is stored on secure servers and is never shared with any third party without your consent. Our security systems are monitored 24/7 to detect and prevent any unauthorised access attempts.

To enable 2FA, log in to your account and go to "Account Settings" > "Security" > "Two-Factor Authentication". Follow the instructions to link your Malaysian phone number. Each time you log in from a new device, an OTP will be sent to your registered phone number for additional verification. We strongly recommend enabling 2FA to protect your account from unauthorised access, even if someone else knows your password.

If you suspect your KIS 198 account has been accessed without authorisation, take the following steps immediately: (1) Change your account password right away, (2) Review your login history and transaction records to identify any suspicious activity, (3) Contact the KIS 198 support team via live chat to temporarily freeze your account and initiate a security investigation, (4) Report the incident to our team so we can take further action to protect your account and funds.

KIS 198 adheres to a strict privacy policy in line with Malaysia's data protection requirements. Your personal information is used solely for identity verification, transaction processing, and service-related communications. We do not sell, rent, or share members' personal data with any third party for marketing purposes. All data is stored on secure servers and accessed only by authorised personnel who require it to carry out their duties. Read our Privacy Policy for full details.